Privacy Policy

Effective Date: December 22, 2025

Effective Date: December 22, 2025

Company: Synergy Telecom & Medical Systems (“Synergy,” “we,” “us,” or “our”)

Contact Email: Service@synergytelecom.org

Phone: 706-234-0000

1) Overview

We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with us, use our services, or opt in to receive SMS/text messages from us.

By using our services or providing information to us, you consent to the practices described in this Privacy Policy.

2) Information We Collect

We may collect the following categories of information:

A) Information you provide to us

  • Contact information: name, business name, email address, phone number, and other contact details you choose to provide
  • Service information: service requests, quote details, support requests, and communications with us
  • Payment information: billing-related details needed to process payments (payments may be processed by third-party payment processors; we generally do not store full card numbers)

B) Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, pages visited, and interactions with our website
  • Cookies and similar technologies: used for website functionality, analytics, and performance (see Section 6)

C) Information from third parties

We may receive information from partners or vendors when needed to provide requested services (for example, when you authorize us to coordinate with a provider on your behalf).

3) How We Use Your Information

We may use your information to:

  • Provide, operate, and improve our services
  • Respond to inquiries, provide customer support, and communicate about your requests
  • Send transactional and service-related messages (e.g., appointment confirmations, project updates, billing notices)
  • Send occasional marketing/promotional messages (where you have opted in, as applicable)
  • Conduct analytics to improve our website and service delivery
  • Protect against fraud, misuse, unauthorized access, and security incidents
  • Comply with legal obligations and enforce our agreements

4) How We Share Your Information

We may share your information only as described below:

A) Service providers

We may share information with vendors that help us operate our business (such as website hosting, CRM systems, communications providers, analytics providers, and payment processors) only to provide services on our behalf and subject to appropriate confidentiality/security obligations.

B) Legal requirements

We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect rights, safety, and security.

C) Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, information may be transferred as part of that transaction.

D) Mobile information (SMS)

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

We may share information with service providers that assist us in delivering SMS services (e.g., messaging platforms/CRM providers) solely to provide services on our behalf.

5) SMS/Text Messaging Privacy (Important)

If you opt in to receive SMS/MMS messages from Synergy, we may send messages including:

  • Customer support communications
  • Transactional/service messages (e.g., scheduling, updates, reminders, billing or account notices)
  • Occasional marketing/promotional messages about our services, offers, or updates

A) How you opt in

You may opt in by methods such as submitting a web form with an SMS consent checkbox, requesting text communication during onboarding, or otherwise providing express consent to receive SMS messages from us. Consent is not a condition of purchase.

B) Message frequency and rates

Message frequency may vary. Message & data rates may apply.

C) Opt-out

You can opt out at any time by replying STOP to any message. After you opt out, you may receive a final confirmation message and then no further messages will be sent unless you opt in again.

D) Help

Reply HELP for help or contact us at:

E) What we collect for SMS

When you opt in, we may collect and store:

  • Your phone number
  • Your consent status (date/time/method)
  • Messaging history needed for support, compliance, and auditing

6) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Provide website functionality
  • Understand usage and improve performance
  • Maintain security and prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7) Data Retention

We retain information only as long as reasonably necessary to:

  • Provide services and support
  • Maintain business records
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and the purpose for which it is collected.

8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9) Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information (subject to legal exceptions)
  • Opt out of certain communications (including marketing SMS by replying STOP)

To request assistance, contact us at Service@synergytelecom.org.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date indicates when it was last revised. Your continued use of our services after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Synergy Telecom & Medical Systems

Email: Service@synergytelecom.org

Phone: 706-234-0000